If the buyer decides to return any part of the ordered item, buyers needs to receive a return authorization from Viilante USA within 3 days of receiving the parts/unit.
Return authorization will be provided if certain conditions are met:
- Unit/Parts cannot be installed or have any signs of wear.
- Package and unit/parts need to be in premium condition.
Please take into consideration:
- Return freight will be on shippers own expense.
- All return products are subject to a 30% restocking fee, and shipping and handling fees are not refundable.
- Pictures are required to demonstrate true defects on products prior to return.
For any other inquiries, please refer to our Contact page.